Refund and Cancellation Policy
This policy from ORXUS (OPC) Private Limited explains how cancellations and refunds are handled for services and products bought under our dynamic pricing system. As our prices constantly adjust based on factors like demand and time, this document establishes the specific terms that apply to your purchase.
1. General Principles- Price Paid Governs Refund Calculation:
All refunds will be calculated based on the actual price paid by the customer for the specific booking or purchase, as recorded in the transaction confirmation. Subsequent price changes (up or down) will not alter the basis of the refund calculation. - Time-Sensitive Cancellation Fees:
Cancellation charges are often tiered based on the time remaining until the scheduled service or product delivery. The closer to the date, the higher the fee, as this minimizes the chance for us to resell the inventory.
- 2.1. Governing Policies
All requests for cancellation, amendment, or refund are subject to (a) these Terms, (b) the specific fare rules, terms, and policies of the Supplier, and (c) any service fees charged - 2.2. Service Fee
We reserve the right to charge a non-refundable service fee for processing any changes, cancellations, or refund requests, in addition to any penalties or fees levied by the Supplier. - 2.3. Refunds (if applicable under Supplier terms) are processed only after the Supplier has released the funds to us. We have no control over the time taken by the Supplier to process refunds, but we will ensure the amount received is credited back to your original payment method.
- 2.4. Refunds will be processed to the original method of payment used during the purchase.
- 2.5. Please allow 5-7 business days for the refund to appear on your statement.
- 2.6. Processing times may vary depending on your bank or payment provider.
- 3.1. Price Decreases After Purchase (No Refund)
If the dynamic price of the purchased item/service decreases after your booking is confirmed, no refund or price adjustment will be provided. The customer secures the service at the price accepted at the moment of booking. - 3.2. Price Increases After Purchase (Price Lock)
If the dynamic price of the purchased item/service increases after your booking is confirmed, your original purchase price remains locked and you will not be charged any additional amount. - 3.3. Refunds for Partially Used Services (If Applicable)
If the service is partially delivered and cancelled, the refund will be determined on a pro-rata basis, less any applicable cancellation fees based on the timing of the cancellation.
All cancellation requests must be made:
- Through the official website/app via your booking portal.
- By contacting our customer support team via email or phone during business hours.
- The cancellation is effective on the date and time the request is received by our system.
A full refund of the total purchase price will be issued, with no cancellation fee applied, under the following exceptional circumstances:
- Service Cancellation: If company cancels the entire service or event.
- Significant Service Change: If company makes a significant, material change to the service (e.g., date, time, or core features) and you choose to cancel as a result.
- System/Error Failure: If the cancellation is a result of a verified technical error on our part.
- Company reserves the right to modify this Refund and Cancellation Policy at any time. The policy in effect at the time of your booking will govern that specific transaction.
If you have any questions about this Refund and Cancellation Policy, please contact us:
- Email: support@orxus.in
- Phone: +91 99043 77726
- Address:
102, Shubahm Avenue,
Behind Yash Complex,
Gotri Road, Vadodara-390021
Gujarat, India